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Opérations

Support & Customer Success Specialist

Lomé, Togo Full-time On-site

The mission

You are users' first point of contact: you solve issues, support them and surface their needs.

Your responsibilities

Answer requests (chat, email, phone, WhatsApp)
Onboard individuals and agents
Document recurring issues
Help improve the product experience

What we're looking for

Excellent interpersonal skills and empathy
Good written and spoken communication (FR/EN a plus)
Strong organization
Comfortable with digital tools